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      How We Do Things at Monaco: You Talk, We Listen, We Handle It All

      Leon Monaco started his law firm with a focus on really looking after the clients, paying attention to what they need every day. Kelly Keane points out that they make it a point to return calls within 24 hours and keep in touch regularly. A big plus at Monaco Solicitors is that when you talk to a lawyer, it’s the same person who sees your case through from beginning to end. They’re upfront about your chances of winning right from the start and always keep you in the loop.

      How We Do Things at Monaco: You Talk, We Listen, We Handle It All

      1:16 watch
      How We Do Things at Monaco: You Talk, We Listen, We Handle It All

      Leon Monaco

      When I started my firm, the idea was that we’re providing a service work, but the focus is on the client, on the client’s circumstances, on what they need day-to-day, on what we can do for them day-to-day.

      Kelly Keane

      Services are those little things like, we have a policy here within the firm, for instance, that we always return phone calls within 24 hours. Service and communication both tie in together, and I’d like to think that that really is a point of difference with our firm. That we’re good at what we do in terms of the legal work, but we’re also good at communicating with people. That seems to be one of the most important things for clients, and I think that’s one of the most important things we offer here at Monaco’s.

      When you call us and you ask to speak to a lawyer, you speak to a lawyer who ends up handling your matter, not just then, but actually handles your matter from the start to the finish. That’s not always the case with a lot of firms. We’re going to tell you the prospects of success of your case at the very start. We’re going to keep you informed and we’re going to be honest with you.

       

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