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What is workers compensation?

If you’ve been hurt on the job and can’t work, workers compensation offers essential financial support. In Queensland, most of these claims are handled by an organisation called WorkCover, so you’ll often hear them referred to as ‘WorkCover claims’.

Basic workers compensation claims offer weekly payments covering lost wages, medical treatment, and rehab — but many workers don’t realise they could get much more.

If your injury causes long-term issues, you could receive an extra lump sum permanent impairment payment. And if your employer’s negligence contributed to your injury, you could also have a common law claim worth hundreds of thousands (or even millions if your injuries are severe).

For more than 25 years, we’ve been helping Queensland workers navigate the workers comp system with confidence. From start to finish, we’ll explain your rights, handle the paperwork, and fight to make sure you receive the full compensation you deserve. Reach out today for a free consultation.

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How does workers compensation work in Queensland?

If your job has left you injured or unwell, you might be entitled to workers compensation in Queensland. Almost all conditions are covered; it doesn’t matter:

  • Who caused the injury or illness.
  • Whether you work casually, part-time, or full-time.
  • If you're a subcontractor (in most cases).
  • If your injury is psychological, like stress or anxiety, as long as it was caused or worsened by work.

Not sure if you’re eligible? Our experienced workers compensation lawyers across Brisbane and Queensland have handled thousands of claims over the years. We’ll break down your entitlements and ensure you receive every benefit you’re eligible for.

How much workers compensation will I get?

Weekly workers compensation payments are designed to help cover your income and medical expenses while you’re recovering. If your injury turns out to be permanent, you may also qualify for a lump sum payment. And if your employer’s negligence played a role in what happened, you could be eligible for a much larger payout through a common law damages claim.

In Queensland, a typical workers compensation claim covers:

  • Weekly income payments: you’ll receive about 55% of the Queensland Ordinary Time Earnings (QOTE) each week while you’re off work. As of July 2024, the QOTE is $1,844.70 and adjusts annually with inflation.
  • Medical expenses: covers GP appointments, hospital care, medications, and other related treatment costs.
  • Rehabilitation: includes services like physiotherapy, psychological counselling, and other recovery support.
  • Travel costs: you can claim back expenses for travelling to and from treatment appointments.

Exactly what you’re paid will depend on several factors, such as:

  • The date of your injury.
  • How long you’re certified unfit for work.
  • How long you’ve been receiving payments.
  • Your usual earnings (called Normal Weekly Earnings or NWE).
  • Whether your job falls under a specific award or agreement.
  • The Queensland Ordinary Time Earnings (QOTE) at the time of your claim.

If your work injury leads to lasting issues, you could be entitled to an additional lump sum payment on top of your weekly benefits. To qualify, you’ll need to have your Degree of Permanent Impairment (DPI) formally assessed.

This assessment is carried out by an independent medical expert who will evaluate how much your injury affects your day-to-day life. They’ll consider things like:

  • Whether your condition has stabilised.
  • How serious and permanent the impairment is.
  • The degree of impact on your physical or mental function.
  • Any prior medical conditions that may contribute to your condition.

You don’t have to meet a minimum DPI to qualify, but generally, the more severe your impairment, the higher the payout. If WorkCover hasn’t referred you for this assessment, it’s really important to request one — otherwise, you might miss out on the payment you’re entitled to.

To learn more, get in touch with a workers comp lawyer in Queensland today or check out our full guide on lump sum payments in workers compensation claims.

What happens after my DPI assessment?

After your Degree of Permanent Impairment (DPI) is assessed, WorkCover will usually issue a Notice of Assessment (NOA). This document outlines your injury, the percentage rating of your DPI, and includes a lump sum compensation offer based on that figure.

Your options from here depend on how high your DPI is:

  • Under 20%: you’ll need to choose between accepting the lump sum or pursuing a common law damages claim. This is a big decision. While a lump sum is a guaranteed payout, common law claims can lead to much higher compensation — sometimes hundreds of thousands or even millions.
  • 20% or more: you can accept the lump sum and still go ahead with a common law claim.

Before agreeing to any payout, it’s vital to get specialist legal advice. Once you accept a lump sum, that’s it — there’s no option to change your mind, even if your DPI turns out to be underestimated. And if your DPI is below 20%, taking that offer means you permanently give up your right to seek further compensation through a common law claim.

With so much riding on this choice, it’s always worth speaking to an expert workers compensation lawyer first. In a free consultation, we’ll help you understand your NOA, break down your options, and make sure you’re not missing out on the compensation you deserve.

If your injury happened because of your employer’s negligence, you could be eligible to make a common law damages claim. Some of the most common examples of employer negligence include a lack of safety equipment, poor training, or creating an unsafe workplace.

Unlike basic workers compensation payments, a common law claim compensates you for the full impact of the injury on your life. This means if your claim is successful, you could get a significant lump sum payout. Depending on your circumstances, this compensation may cover:

  • Wages you’ve lost (and are likely to lose in the future).
  • Medical and treatment costs, both short- and long-term.
  • Ongoing care or support, whether professional or informal.
  • Pain and suffering, for the lasting impact of your injury.

If you’ve already received a lump sum offer from WorkCover, it’s crucial to speak with a lawyer before agreeing to anything. Our experienced team will assess whether you’re eligible for a common law claim and make sure you’re not settling for less than you’re entitled to.

What other work injury claims could I have?

In addition to your workers compensation and common law claims, your lawyer will also look into other benefits you could get through your superannuation. Many people don’t realise that their super policies can provide extra financial support if they’re injured and unable to work.

Some of the key options your super fund may provide include:

Every super policy differs slightly, so we’ll need to read your specific policy to confirm what’s included in your cover. During your initial consultation, your lawyer will review your super policy, explain what you may be entitled to, and make sure you’re not missing out on any compensation.

How long will my workers comp claim take to process?

​After you submit your claim, WorkCover Queensland generally has 20 business days to make a decision. That said, things can take longer if they need more documents, reports, or time to investigate the details of your case.

When you’ve got our experienced workers compensation lawyers on your side, we’ll do everything we can to keep things moving. Your lawyer will make sure your claim is properly prepared from the start to reduce the chance of delays — and if the insurer is stalling, we know how to push back and keep the process on track.

How long can you be on workers comp in Queensland?

In Queensland, the length of time you can receive workers compensation benefits depends on the seriousness of your injury and your ability to return to work. In most cases, weekly payments continue for up to five years, or until you reach the age of 65 — whichever happens first.

Throughout your claim, WorkCover will routinely check in on your recovery to reassess your eligibility. If you’re being pressured to go back to work before you’re ready, we can step in. Our lawyers work with trusted medical experts to challenge unfair decisions and make sure you’re given the proper time and support to recover fully.

How to find a workers compensation lawyer

You’ll find our expert workers compensation lawyers across Brisbane, the Gold Coast, and the Sunshine Coast, making it easy to access support wherever you are. Use the map below to find your closest Monaco office in Queensland.

Retrieving locations...

Our award-winning workers comp lawyers in Queensland

Our team use their extensive experience to increase your chances of success. We’ve won many awards for our work, including ‘Compensation Law Firm of the Year 2020 GBM Global Awards.’

Leon Monaco
Managing Partner
  • English, Russian
  • Workers Compensation, TPD, Motor Vehicle Accidents, Public Liability
Nancy Kuan
Special Counsel
  • English
  • Family Provision Claims, Motor Vehicle Accidents, Public Liability
Jamie Palivos
Associate
  • English
  • Workers Compensation
Meet more of the team

How to claim workers compensation in QLD

Each workers compensation claim is different, depending on things like how serious your injury is and whether your employer was at fault. That said, most workers compensation claims in Brisbane (and across Queensland) usually follow a similar process, with a few key stages along the way:

If you’ve been injured at work, here’s what to do next:

  • Let your employer know about the injury straight away — you can do this in person or in writing.
  • Visit your doctor and ask them for a ‘work capacity certificate’.
  • Complete a workers compensation claim form to officially start the process.

It’s always wise to speak with a Queensland workers compensation lawyer early on. In your free consultation, we’ll explain if you’re eligible to make a claim and give you a realistic idea of when your weekly payments might begin. We’ll also explore whether you could be entitled to a lump sum, a common law damages claim, or extra benefits through your super.

If you decide to move forward with us, we’ll get to work straight away — making sure you have access to any urgent support like medical coverage or help around the house.

Your workers compensation lawyer will collect the key evidence needed to prove the severity of your injury and its connection to your work. This might include witness accounts, medical reports from our trusted specialists, and any other documents that help build a strong case on your behalf.

Your workers compensation lawyer handles the entire process for you — from lodging your claim to managing all the paperwork. We make sure everything is accurate, submitted on time, and backed by the right evidence. That way, your claim runs smoothly, and you can start receiving your weekly payments without frustrating delays.

We’re more than just workers compensation lawyers — we’re here to make sure you get every work injury benefit you’re entitled to.

After we’ve taken care of your initial claim, we’ll assess whether you’re eligible for additional compensation, like lump sums for permanent impairment, common law claims, TPD, or income protection claims. These extra claims can lead to significantly higher compensation than what you’d get through standard workers comp alone.

How much does a workers compensation claim cost?

The cost of a workers compensation claim in Queensland depends on how complicated your case is and how long it takes to resolve. But no matter your specific case, our No Win No Fee guarantee has you covered:

  • No upfront costs: we cover everything, including expert reports, admin, and legal work. If your claim doesn’t succeed, you won’t be out of pocket.
  • Fixed fees: you’ll know exactly what our fees are before we begin. No surprises, no sticker shock — guaranteed.
  • Focus on settlement: most of our claims are resolved out of court through negotiation or mediation, saving you the time, stress, and cost of going to trial.
  • Lower legal fees: in many cases, we recover most of our fees from the insurer or other party, so you end up with a bigger share of your compensation.
  • 60-day risk-free trial: you can try our services for 60 days with no commitment. If you change your mind during that time, you can walk away without owing a cent.

Frequently asked questions

It’s crucial to notify both your employer and workers compensation about your injury as soon as you can. Although you have up to six months to report it, we’ve found that the earlier you inform them, the easier and faster the claims process tends to be.

Yes, workers compensation can cover stress leave and mental health conditions, but there are specific requirements. To qualify, you must be diagnosed with a recognised mental health condition caused by your job, such as:

  • Anxiety
  • Major Depressive Disorder
  • Post-Traumatic Stress Disorder (PTSD)
  • Complex PTSD

Simply feeling stressed isn’t enough; you’ll need to show that workplace stress directly led to a recognised mental health condition.

It’s important to note that mental health workers comp claims can be more complex than physical injury claims. You’ll need strong evidence not just of your condition, but also of its connection to your work. That’s where our expert Queensland workers compensation lawyers can help.

We take a personalised approach, thoroughly investigating your case and building a compelling argument that clearly shows how your mental health condition impacts your ability to work. This ensures you get the weekly payments and ongoing support you deserve while you recover.

If you want to learn more about making a mental health workers compensation claim, check out our complete how-to guide or reach out to our experienced lawyers today.

If your workers compensation claim gets rejected, it’s not the end of the road — you still have options to appeal the decision.

To begin with, the insurer (whether it’s WorkCover or another provider) must send you a letter explaining their decision. From there, you’ve got three months to challenge the decision by requesting a review through the Office of Industrial Relations. A review officer will take another look at your claim and decide whether to uphold or overturn the rejection.

If you’re not satisfied with the outcome of this review, you can escalate the matter to the Queensland Industrial Relations Commission (QIRC) within 20 business days of receiving the review decision.
Importantly, some decisions (like being denied approval for a medical procedure) must be appealed directly to the QIRC.

Because the appeals process can be technical and time-sensitive, it’s always wise to speak with an experienced workers compensation lawyer first. We’ll help you understand your rights and the entire appeals process. Over the years, we’ve helped countless clients turn around rejected workers compensation claims.

Temporary income support

While your workers compensation appeal is underway, there’s a chance you might be left without income for a while. To help keep things steady during this period, it’s important to use any available employment entitlements. Generally, we recommend accessing them in this order:

  1. Sick leave (since it can’t be paid out if you leave your job).
  2. Annual leave.
  3. Long service leave.

Income protection

Your superannuation fund may include income protection benefits, which can provide short-term financial support while you’re off work. Not sure if you’re covered or what you’re eligible for? Reach out to us — we’ll review your policy and give you a free, no-obligation assessment to help you understand your options.

Government unemployment benefits

You could be entitled to certain government unemployment benefits, including JobSeeker or the Disability Support Pension.

In Queensland, workers compensation can absolutely cover injuries that happen while travelling to or from work. These are often referred to as ‘journey claims’.

To be eligible for workers compensation, you’ll need to prove one of the following:

  • You were travelling a direct route to or from work.
  • The travel was work-related (e.g. going to a meeting or training).
  • Your employer required or expected you to take that specific journey.

Whether you’re eligible depends on the specific facts of your case. To find out if your situation qualifies for a workers compensation claim, get in touch with a lawyer who specialises in this area. We have decades of experience in journey claims and can explain everything you’re entitled to — free and obligation-free.

Importantly, if the car accident wasn’t work-related, you won’t be covered by workers compensation. However, you may have a motor vehicle accident instead.

WorkCover is the largest workers compensation insurer in Queensland, which means if you’re injured or become ill because of your job, you’ll usually make your claim through them.

But if you work for a large company with more than 2,000 employees — like Qantas, Kmart or Inghams — your employer might be a self-insurer. In those cases, you’ll need to lodge your claim through your company’s own workers compensation insurer instead.

If you’re unsure who your claim should go through, get in touch with our Queensland workers compensation lawyers. We’ll help you confirm who the right insurer is and guide you through the process step by step.

You can still make a workers compensation claim in Queensland after leaving your job — but resigning can affect some of your entitlements, especially weekly payments. Once you’re no longer employed, insurers may be harder to deal with, and the process can become more complicated.

That’s why it’s so important to get legal advice before stepping away from your role. A workers compensation lawyer can walk you through your options and protect your entitlements.

In Queensland, if you’re receiving workers compensation benefits, you may still be able to access your sick leave entitlements, but it’s important to understand how the two can affect each other.

Generally, workers compensation covers your medical expenses and provides income support while you’re unable to work due to a work-related injury or illness. If you’re receiving weekly compensation payments, these are typically considered separate from any sick leave you’ve accrued from work.

However, there may be situations where you can use your sick leave concurrently with workers compensation, such as to top up your income if the compensation payments are less than your usual earnings. Whether you’re entitled to do this depends on your specific employment contract, workplace policies, and any applicable industrial agreements.​

To make sure you don’t put your workers compensation payments at risk, make sure to chat with an expert lawyer before using your sick leave. We know the Queensland workers comp system inside out and have helped thousands of clients balance their weekly payments with other benefits.

Absolutely — in Queensland, casual employees are just as entitled to workers compensation as full-time and part-time workers. If you’re injured on the job, you can still claim benefits like weekly income payments, medical expenses, and rehab support.

For casual workers, weekly compensation is calculated a little differently. Rather than a fixed salary, your payments are based on your average earnings over the four weeks before your injury. This amount is prorated and linked to the Queensland Ordinary Time Earnings (QOTE), just like for other employees.

Even though casuals don’t receive paid sick leave or annual leave, workers compensation acts as your safety net if something goes wrong at work. If you’re not sure what you’re entitled to or need help making a claim, get in touch with our Queensland workers compensation lawyers. We’ll walk you through your rights and make sure you get the full support you deserve.

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Dealing with workers comp issues? Monaco, especially Jamie and her team, can really help you out.

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I am very happy with the service I received from Monaco Solicitors in regards to my worker’s compensation claim. Very professional, kept me up to date throughout my claim, with a great result at the end. I highly recommend them for your workers compensation matters.

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They helped me juggle my injury claim and my mum's full-time care.

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Why we're the best workers compensation lawyers

For more than 25 years, we’ve helped injured workers across Queensland understand their rights and secure the full range of compensation they’re entitled to. When you work with us, we’ll always:

  • Clearly explain your rights and the types of compensation available.
  • Make sure you receive the right medical care, support services, and time off.
  • Maximise your weekly payments and any lump sum compensation.
  • Build a strong case using detailed medical evidence from trusted specialists.
  • Challenge unfair decisions from WorkCover, including claim rejections or low settlement offers.
  • Assess whether you can make a common law damages claim and use expert reports to prove employer negligence.
  • Review your super to see if you’re entitled to additional benefits like TPD.

Speak to one of our friendly lawyers

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